Job Description

Table Games Shift Manager

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

Essential Duties and Responsibilities

• Creates and ensures a fun-filled entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Acknowledge and greet guests warmly and sincerely on and off the game.
• Responsible for scheduling and supervising staff and the overall daily management of a designated shift in the Table Games department, including maintaining sufficient staffing levels, interviewing, hiring, and training team members, planning, assigning and directing work, appraising performance, rewarding and disciplining team members. May be called upon to conduct auditions and participate in dealer school.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Coaches team members in their span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.
• Initiates and maintains communication with team members, Table Games management, and other departments in facilitating the flow of information throughout the company.
• Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.
• Advise management of progress, disputes, problems, suspicious activity, and substantial play.
• Ensure accuracy and completion of all signatory paperwork and transactions.
• Ensure the protection and integrity of assigned games, currency, chips, playing cards, dice, and other assets in assigned areas.
• Complies with State Lottery Regulations and Company Internal Controls.
• Knowledgeable in and actively promotes company marketing and promotional events and is proficient in answering guest questions. Ensures dealers are briefed accordingly.
• Make suggestions and recommendations for the enhancement of services and operations.
• Maintains the highest level of confidentiality.
• Promotes outstanding customer relations.
• Promotes honesty and trust among the team.
• Performs all other duties as assigned.

Required Skills and Abilities

• Minimum of Two (2) years' experience as a Table Games Dealer, and One (1) year as a Gaming Supervisor.
• Effective knowledge of casino management software and live games equipment.
• Good game protection skills and knowledge.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees

Education and Experience

High School Diploma or Equivalent Required, College degree preferred.

Physical Requirements & Working Conditions

• Must be able to lift, push, or pull up to 50 lbs without difficulty, repeatedly.
• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

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